CASE STUDY
Deca Dental Finds a Trusted IT Field Service Partner in MellinTech
Overview: Deca Dental’s Rapid Growth and IT Challenges
Deca Dental Group is one of the nation’s fastest growing dental service organizations (DSO), now overseeing more than 165 practices across nine states. As the company’s footprint has doubled in just a few years, CIO Robert Boone realized his lean IT team could no longer keep pace with the hands‑on work each practice required. After months of conversations and a handful of pilot jobs, Robert chose MellinTech as his nationwide field‑service partner. In the first few months of the engagement, MellinTech has already eased day‑to‑day pressures, eliminated billing surprises, and delivered the professionalism Robert’s offices expect.
From Growing Pains to Partnership with MellinTech
When Robert Boone joined Deca Dental in 2016, the company supported roughly forty practices located mostly around its Dallas–Fort Worth headquarters. Nearly a decade later, Deca Dental’s network had ballooned to more than 165 locations stretching from Washington to North Carolina. Managing that growth with the original vendor patchwork proved difficult. Technicians sometimes arrived without dental experience; invoices included unexpected trip charges; and Robert’s team spent valuable hours auditing each bill.
By late 2024, Robert was looking for a single partner, one that understood clinical environments and could act as a seamless extension of his team. MellinTech, already familiar through industry referrals, was invited to quote a few trial projects. The experience was different from day one: clear estimates, vetted technicians, and no surprises. Early in 2025, Deca Dental made the partnership official.
How MellinTech Supports Dental Practices Nationwide
Today, whenever a practice needs hands‑on help, whether it’s replacing a digital sensor, running low‑voltage cabling, or mounting a ceiling‑hung TV, Robert’s engineers open a ticket with MellinTech. Each work order includes photos, diagrams, and a detailed checklist. The assigned MellinTech technician arrives on site prepared to work through that list and to flag any discrepancies before proceeding.
The process is intentionally uneventful. Jobs finish on schedule, same‑day documentation returns to Robert’s team, and if a scope question arises, all inquiries to the MellinTech team are handled very quickly. A recent operatory build‑out illustrated the benefit: when the technician discovered the existing bracket would not support the new monitor, he sourced the proper hardware locally, completed the install, and prevented a full‑day delay, all in one visit.
Early Impact: Reliable IT Support and Billing Transparency
Although the engagement is still in its first year, the benefits are already tangible. Robert no longer needs to comb through invoices line by line, confident that the quoted price is the price that appears. Office managers report that MellinTech’s field technicians arrive on time, understand dental workflows, and leave rooms exactly as they found them. Most important, Robert’s internal team can focus on strategic initiatives, like preparing technology standards for new markets, rather than coordinating individual break‑fix visits.
Looking Ahead: Scaling with Confidence Across New Locations
With new sites planned in Oklahoma, Deca Dental expects MellinTech’s ticket volume to increase over the next twelve months. Robert notes that they finally have a vendor who understands dental workflows and consistently gets jobs right the first time, something his offices immediately notice and appreciate.
About MellinTech: Nationwide DSO IT Field Services
Since 2002, MellinTech has partnered with multi-location organizations to plan, build, and standardize technology across offices nationwide. We focus on three things:
New Construction: Design and installation for network, low-voltage cabling, Wi-Fi, A/V, and device connectivity so every site is ready on day one.
Rollouts: Coordinated multi-site programs for M&A conversions and technology upgrades, from discovery and standards through site execution and closeout.
Moves, adds, and changes: On-site field services to relocate, replace, or expand equipment, cabling, and racks across existing offices with minimal disruption.